Venn IT Solutions Pty Ltd - Support Desk Officer

Brisbane, QLD

Role Description

Participate on a support desk for managed service customers with a focus on Enterprise Data Backup services for some of the largest brands in Australia. The successful candidate will be provided with appropriate mentoring and training to be part of an innovative business who provide cloud based and datacentre hosting to large commercial organisations. Career progression to the right candidate will be available to provide cloud infrastructure engineering and consulting.

The day to day tasks will be performing the following:

  • Data Restore processes
  • Backup environment configuration changes
  • Performance tuning (in consultation with senior engineers)
  • Problem troubleshooting (in consultation with senior engineers)
  • Reporting

The criteria for selecting the candidate will be (in order of priority):

  • Cultural Fit within the organisation
  • Attitude and work ethic
  • Communication Skills
  • Demonstration for ability to retain and apply knowledge (IT degree with good marks is a good benchmark qualification)
  • Previous technical background and proven track record

Required Skills/Knowledge

  • Impeccable Communication Skills - both written and spoken
  • A keen interest and understanding in cloud and infrastructure hosting, we are not looking for a candidate who has a preference for a different IT discipline i.e. Security or Programming/Development
  • Solid education for IT fundamentals i.e. Networking, System design, security principles
  • Windows and Linux Operating System experience desirable
  • Database Experience desirable 

Desired Experience/Skills

  • Excellent time management skills
  • Initiative
  • Friendly
  • Positive Attitude 


Applicant must be studying an Information Technology/Computer Science degree (or equivalent). 


This role requires a candidate who has appropriate residency for a 12 month engagement, there is also a possibility for future sponsorship for Visa for the right candidate.

The Scholarship amount to $32k for undergraduate students and $36k for postgraduate students tax free, which will be paid fortnightly over the 12 month period based on full time work hours per week. Also the applicant must be currently enrolled in a University program in order to receive scholarship payments if offered the scholarship.

For more details contact Lyn Raghuraman:

Phone: 02 8296 7700 Apply now

If you are having problems applying, please send an email to


  • Type

    Work Integrated Learning

  • Company

    Venn IT Solutions Pty Ltd

  • Scholarship Amount


  • Undergrad or Postgrad


  • Length

    12 months

  • Working hours

    Full time

  • Required residency

    All except Student Visa holders

  • Application closing date


  • Expected start date


  • Location

    Brisbane, QLD