BEarena - IT Support Desk Engineer Internship

Sydney, NSW

Role Description 

BEarena is currently seeking an experienced, customer focused, Level 2/3 support engineer for our Sydney CBD office, to complement the existing technical team.

The successful candidate will be technically strong in supporting virtualised infrastructure and Windows Server, with some knowledge in storage, backup and DR products.

The role will begin in the support team and will involve supporting and maintaining the BEarena Managed Service offerings (FlexDR/Office 365) over the phone, remotely and occasionally in person. Exceptional troubleshooting, problem-solving experience and communication is a must!

BEarena will provide training where appropriate to enable the successful candidate to meet all the requirements in this specification. The ideal candidate would have a desire to fast track their careers into a Systems Engineer / Consultant position.


Required Skills/Knowledge

  • Demonstrable experience in with managing and supporting VMware infrastructures.
  • Demonstrable experience in Windows Server Infrastructure skills.
  • Windows Server 2008/2012/2016 Domain administration associated roles and services (AD/DNS/DHCP).
  • Veeam Backup and Replication experience in troubleshooting and configuration.
  • Knowledge and experience with Office 365 administration.
  • Proven track record supporting Server Hardware (HP / Dell / IBM).
  • Excellent customer service orientation with the ability to communicate effectively with a wide range of clients.
  • Be passionate about IT, self-starting and highly motivated to learn.
  • Demonstrable experience in L2 / L3 support environments.
  • Strong Communication Skills - both written and spoken
  • Self- Starter
  • Pragmatic Approach to troubleshooting


Desired Experience/Business Skills

  • Other Backup and DR technologies (Not listed Above)
  • Any networking skills would be a welcome addition.
  • Microsoft Hyper-V.
  • Other Cloud service skills (Azure/AWS/Google).
  • ConnectWise Manage experience.


Qualifications – Australian University Degree

  • Computer Science/Engineering
  • Information Technology, Information Systems
  • Business/commerce/management
  • Combined Business, computer science
  • Workplace Certs:
    • MCITP/MCSA Certification. Desirable or working towards
    • VCP. Desirable or working towards


The candidate must be currently enrolled in an undergraduate/postgraduate degree at an Australian University. The scholarship amount for 12 months full-time is $38,000 tax-free for undergraduates and $42,000 for postgraduates. 

For more details contact Lyn Raghuraman:

Phone: 02 8296 7700 Apply now

If you are having problems applying, please send an email to


  • Type

    Work Integrated Learning

  • Company


  • Scholarship Amount


  • Undergrad or Postgrad


  • Length

    12 months

  • Working hours

    Full time

  • Required residency

    All except Student Visa holders

  • Application closing date


  • Expected start date


  • Location

    Sydney, NSW