BEarena - IT Support Desk Intern

Sydney, NSW

Role Description 

BEarena is seeking a customer focused, support desk intern for our Sydney CBD office, to complement the existing technical team.

The successful candidate will have a strong technical aptitude and be able to be trained in supporting virtualised infrastructure and Windows Server, along with storage, backup and DR products.

The role will begin in the support team and will involve supporting and maintaining the BEarena Managed Service offerings (FlexDR/Office 365) over the phone, remotely and occasionally in person. Exceptional troubleshooting, problem-solving and communications skills are a must!

BEarena will provide training where appropriate to enable the successful candidate to meet all the requirements. The ideal candidate would have a desire to fast track their careers into a Systems Engineer / Consultant position possibly in a year’s time.


Required Skills/Knowledge

  • Office 365 administration.
  • Supporting Server Hardware (HP / Dell / IBM).
  • Excellent customer service orientation with the ability to communicate effectively with a wide range of clients.
  • Being passionate about IT, self-starter and highly motivated to learn.
  • Managing and supporting VMware infrastructures.
  • Windows Server Infrastructure skills.
  • Windows Server 2008/2012/2016 Domain administration associated roles and services (AD/DNS/DHCP).
  • Veeam Backup and Replication experience in troubleshooting and configuration.


Desired Experience/Business Skills

  • Strong Communication Skills - both written and spoken
  • Should be able to work with little supervision.
  • Pragmatic Approach to troubleshooting
  • Other Backup and DR technologies (Not listed Above)
  • Any networking skills would be a welcome addition.
  • Microsoft Hyper-V.
  • Other Cloud service skills (Azure/AWS/Google).
  • ConnectWise Manage experience.



  • Currently studying Computer Science/Engineering, Information Technology, Information Systems, Business/commerce/management or related degrees at an Australian University
  • Desirable Workplace Certs:
    • MCITP/MCSA Certification. Desirable or working towards
    • VCP. Desirable or working towards


The candidate must be currently enrolled in an undergraduate/postgraduate degree at an Australian University. The scholarship amount for 12 months full-time is $38,000 tax-free for undergraduates and $42,000 tax-free for postgraduates. 


  • Type

    Work Integrated Learning

  • Company


  • Scholarship Amount


  • Undergrad or Postgrad


  • Length

    12 months

  • Working hours

    Full time

  • Required residency

    All except Student Visa holders

  • Application closing date


  • Expected start date


  • Location

    Sydney, NSW