Synergy - Service Desk and End User Computing Support Officer Internship

Perth, WA

Role Description

Synergy is WA’s biggest energy retailer, supplying customers with electricity and gas. Supporting close to one million residential, business and industrial customers within the South West Interconnected System (SWIS) of Western Australia.

 

Synergy is offering a 6-month Work Integrated Learning scholarship for a student to join their IT Service Desk and End User Computing team. Working within a customer focused Service Desk and End User Support environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day-to-day work load. 

 

Responsibilities include;

  • Respond to cases logged by Customer, Operations and Automated Ticketing.
  • Perform End User Computing support for Synergy Colleagues in accordance with tickets logged in the Service Management Toolset
  • Perform End of Lease activities
  • Perform builds and wipes of computers
  • Adhere to Service Level Agreement response and resolution time requirements.
  • Ensure cases are updated daily, or as per customer Service Level Agreement.
  • Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner

 

Required Skills/Knowledge

  • Strong Communication Skills - both written and spoken
  • Ability to troubleshoot and follow instruction
  • Basic knowledge of Windows 7 and 10
  • Ability to install various software in Windows
  • Ability to setup machines onto staff desks, ensuring all connections are correct and that user can login and use applications and recording any issues reported, and remediating minor issues if possible

 

Desired Experience/Business Skills

  • Flexible "can-do' approach, and desire to improve personally and professionally 
  • Ability to work under deadlines

 

Qualifications

Currently studying a bachelor’s degree in Computer Science/Engineering or Information Technology, Information Systems at an Australian University

About

  • Type

    Work Integrated Learning

  • Company

    Synergy

  • Scholarship Amount

    $18000

  • Undergrad or Postgrad

    Undergraduate

  • Length

    6 months

  • Working hours

    Full time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date

    21-Sep-2018

  • Expected start date

    01-Oct-2018

  • Location

    Perth, WA