Synergy - End User Computing Support Officer Internship (Based in Muja)

Muja, WA

Synergy is WA’s biggest energy retailer, supplying customers with electricity and gas. Supporting close to one million residential, business and industrial customers within the South West Interconnected System (SWIS) of Western Australia.

Synergy is offering a 5-month Work Integrated Learning scholarship for a student to join their IT team at Muja Power Station, Muja. Synergy will provide Personal Protective Equipment (PPE) but you will require your own transportation to get to the site. Muja is about 25 mins (22 km) south east of Collie, in South Western Australia.


Responsibilities include:

  • Basic knowledge of Windows 7 and 10
  • Installation of various software in Windows
  • Respond to cases logged by Customer, Operations and Automated Ticketing.
  • Perform End User Computing support for Synergy Colleagues in accordance with tickets logged in the Service Management Toolset
  • Perform End of Lease activities
  • Perform builds and wipes of computers
  • Adhere to Service Level Agreement response and resolution time requirements.
  • Ensure cases are updated daily, or as per customer Service Level Agreement
  • Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner


Required Skills

  • Strong verbal and written communication skills; technical writing
  • Ability to troubleshoot and follow instruction
  • Ability to install various software in Windows
  • Knowledge or understanding of Microsoft Active Directory
  • Flexible "can-do' approach, and desire to improve personally and professionally
  • Good team player
  • Strong customer service skills with an empathetic approach to service


You must be studying toward a recognised qualification in Information Technology / Information Systems


The scholarship amounts to $14,166.67 tax-free for Undergraduates for 5 months full-time.



  • Type

    Work Integrated Learning

  • Company


  • Scholarship Amount


  • Undergrad or Postgrad


  • Length

    5 months

  • Working hours

    Full time

  • Required residency

    All except Student Visa holders

  • Application closing date


  • Expected start date


  • Location

    Muja, WA