The IT Helpdesk Analyst is an important member of the IT Infrastructure and Helpdesk Team providing first class support to internal users and supporting most corporate systems. The team is responsible for supporting around 450 internal users. Being a hosting led company, we have the privilege of working with bleeding edge technologies and play an important role as the typical customer base, in providing feedback to product managers on current offerings and upcoming ones.
The IT Helpdesk Analyst is a passionate individual that cares about people, enjoys the daily interaction with users and will own technical issues until resolution while providing timely updates to the users. This individual will go above and beyond and will delight their customers at every opportunity.
This role reports to the IT Infrastructure Manager. The IT Helpdesk Analyst will work under a system of escalations and is required to follow directions given from Level 2 or 3 Analysts/Engineers.
Scholarship amount for 12 months full time is $34,000. Applicants must be must not have graduated earlier than 2018 from an IT degree from an Australian University and must be prepared to enroll in an ICT University Program in order to receive scholarship payments if offered the scholarship.
Work Integrated Learning
All except Student Visa holders