Réseau - Service Desk and IT Support

East Perth, WA

Company Overview

Reseau is a small to medium size managed services company with a strong focus on delivering exceptional services to their clients.

Job Description

The Service Desk and IT Support Intern will be the first point of call for the service desk, to assist their clients to troubleshoot and resolve issues.  The intern will have to create a ticket for each call and accurately record the time taken whilst working on the ticket.  They will need to ensure all steps to resolve are recorded in the ticket and create documentation on issues as required. 

Required Skills/Knowledge

  • Must have excellent communication skills
  • Must have excellent command of the English language in both verbal and written form
  • Ability to effectively troubleshoot Level 1 tasks
  • Aware of the need to escalate when required

Desired Experience/Business Skills

  • Ability to talk to clients using easy to understand methods
  • Possess a thirst for learning and professional development

Qualifications

Studying towards a degree in Computer Science/ Information Technology / Information Systems or similar

This scholarship amounts to $17,000 (tax free) for an Undergraduate working 37.5 hours for 6 months.

About

  • Type

    Work Integrated Learning

  • Company

    Réseau

  • Scholarship Amount

    $17000

  • Undergrad or Postgrad

    Undergraduate

  • Length

    6 months

  • Working hours

    Full time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date

    30-Aug-2019

  • Expected start date

    09-Sep-2019

  • Location

    East Perth, WA