Empired - Service Desk Engineer Intern

Perth, WA

Empired Ltd is a national IT Services Provider with a broad range of capabilities and a significant player in the West Australian ICT consulting market with an enviable list of blue-chip clients.  Empired consultants specialise in the provision of Business Strategy, Requirements Analysis, Solution Architecture, Software Development, Vendor Management, and Project Delivery services.

Empired is offering a 6-month Work Integrated Learning scholarship for a student to join their IT Service Desk. The Service Desk Engineer is the key person in the delivery of end-to-end remote technical support to Empired clients.

You need to be customer service oriented and have an outstanding attitude, strong IT skills and the desire to expand your career. Working within a customer-focused service desk environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day to day workload.

Responsibilities include:

  • Respond to cases logged by Customer, Operations and Automated Ticketing.
  • Adhere to Service Level Agreement response and resolution time requirements.
  • Ensure cases are updated as per the customer Service Level Agreement.
  • Retain ownership of Customer issues until resolved, escalated or accepted by another individual.

Required Skills/Knowledge:

  • Solid verbal and written communication skills; technical writing
  • Customer-focused with strong customer service skills
  • Demonstrated knowledge of Windows and MS Office environments
  • Basic understanding of connectivity within a network understands TCP/IP and name resolution and familiar with infrastructure services (e.g. DNS, DHCP, WINS)
  • Demonstrated knowledge of networking & client/server environments
  • Good team player
  • Strong customer service skills with an empathetic approach to service
  • Ability to work to documented procedures agreed on deadlines & deliver to service level agreements
  • Good analytical and troubleshooting skills

You must be studying toward a recognized qualification in Information Technology / Information Systems or similar  

This role amounts to $17,000 tax-free for an Undergraduate working full-time for six months. Candidates who can work 4 days a week will be considered as well. 

About

  • Type

    Work Integrated Learning

  • Company

    Empired

  • Scholarship Amount

    $17000

  • Undergrad or Postgrad

    Undergraduate

  • Length

    6 months

  • Working hours

    Full time/Part time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date

    12-Jun-2020

  • Expected start date

    22-Jun-2020

  • Location

    Perth, WA