Synergy - Business Services Liaison (Service Desk) Internship

Perth, WA

About Us:

 

Synergy is WA’s biggest energy retailer, supplying customers with electricity and gas. Supporting close to one million residential, business, and industrial customers within the South-West Interconnected System (SWIS) of Western Australia.

 

About the role:

 

Synergy is offering a 6-month Work Integrated Learning scholarship for a student to join their Business Services team. Working within a customer-focused environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day-to-day workload.

 

 

Responsibilities include:

 

  • Provide first-level technical support for all Synergy colleagues
  • Triage calls for building services and fleet inquiries
  • Provide excellent levels of customer service
  • Identify and escalate hardware/software defects
  • Ownership of incidents and requests
  • Correctly identify major incidents and escalate when required
  • Process maintenance and identification of improvements
  • Adherence to Synergy’s Information Technology Infrastructure Library (ITIL) processes

 

 

Required Skills:

 

  • Strong customer focus and communication skills - both written and spoken
  • Understanding of ITIL framework
  • Strong analytical skills to expedite service restoration
  • Basic knowledge of Windows 10

 

 

 

You must be currently studying towards a bachelor’s degree in Computer Science/Engineering, Information Technology, Information Systems, or similar 

 

 

This role amounts to $18,000 tax-free for an Undergraduate working full-time for six months. 4 days a week can also be considered.

About

  • Type

    Work Integrated Learning

  • Company

    Synergy

  • Scholarship Amount

    $18000

  • Undergrad or Postgrad

    Undergraduate

  • Length

    6 months

  • Working hours

    Full time/Part time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date

    24-Jun-2022

  • Expected start date

    04-Jul-2022

  • Location

    Perth, WA