Synergy - Business Services Liaison (Service Desk) Internship

Perth, WA

About Us:

Synergy is WA’s biggest energy retailer, supplying customers with electricity and gas. Supporting close to one million residential, business, and industrial customers within the South-West Interconnected System (SWIS) of Western Australia.

About the role:

Synergy is offering a 6-month Work Integrated Learning scholarship for a student to join their Business Services team. Working within a customer-focused environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day-to-day workload.

Responsibilities include:

• Provide first-level technical support for all Synergy colleagues
• Triage calls for building services and fleet inquiries
• Provide excellent levels of customer service
• Identify and escalate hardware/software defects
• Ownership of incidents and requests
• Correctly identify major incidents and escalate when required
• Process maintenance and identification of improvements
• Adherence to Synergy’s Information Technology Infrastructure Library (ITIL) processes

Required Skills:

• Strong customer focus and communication skills - both written and spoken
• Understanding of ITIL framework
• Strong analytical skills to expedite service restoration
• Basic knowledge of Windows 10

You must be currently studying towards a bachelor’s degree in Computer Science/Engineering, Information Technology, Information Systems, or similar 

This role amounts to $18,000 tax-free for an Undergraduate working full-time for six months. 4 days a week can also be considered.