Empired - Service Desk Engineer Intern

Perth, WA

Empired Ltd is a national IT Services Provider with a broad range of capabilities and a significant player in the West Australian ICT consulting market with an enviable list of blue-chip clients.  Empired consultants specialise in the provision of Business Strategy, Requirements Analysis, Solution Architecture, Software Development, Vendor Management and Project Delivery services.


Empired is offering a 6-month Work Integrated Learning scholarship for a student to join their IT Service Desk. The Service Desk Engineer is the key person in the delivery of end-to-end remote technical support to Empired clients.


You need to be customer service-oriented and have an outstanding attitude, strong IT skills and the desire to expand your career. Working within a customer focused service desk environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day to day work load.



Responsibilities include:


  • Respond to cases logged by Customer, Operations and Automated Ticketing.
  • Adhere to Service Level Agreement response and resolution time requirements.
  • Ensure cases are updated as per customer Service Level Agreement.
  • Retain ownership of Customer issues until resolved, escalated or accepted by another individual.



Required Skills/Knowledge:


  • Solid verbal and written communication skills; technical writing
  • Customer focused with strong customer service skills
  • Demonstrated knowledge of Windows and MS Office environments
  • Basic understanding of connectivity within a network, understands TCP/IP and name resolution and familiarity with infrastructure services (e.g. DNS, DHCP, WINS)
  • Demonstrated knowledge of networking & client/server environments
  • Good team player
  • Strong customer service skills with an empathetic approach to service
  • Ability to work to documented procedures, agreed deadlines & deliver to service level agreements
  • Good analytical and troubleshooting skills



You must be studying toward or have completed a recognised qualification in Information Technology / Information Systems or similar.  



This role amounts to $10,200 tax-free for an Undergraduate OR Postgraduate working part-time (3 days/week) for six months




For more details contact Sarah Maiden:

Email: Sarah.Maiden@acsfoundation.com.au
Phone: 0401 317 879 Apply now

If you are having problems applying, please send an email to Sarah.Maiden@acsfoundation.com.au


  • Type

    Work Integrated Learning

  • Company


  • Scholarship Amount


  • Undergrad or Postgrad


  • Length

    6 months

  • Working hours

    Part time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date


  • Expected start date


  • Location

    Perth, WA