Technical Support Level 1 Graduate Role
We’re looking for a technical support agent to support our customers in trouble shooting issues in using the Hills range of CCTV and security technologies. This role will support customers over the phone during regular hours, with some weekend/late hours may be needed.
As a member of the technical support team, you will deliver quality technical assistance and customer support by being a single point of contact to report, diagnose, and solve problems reported by customers.
Conducting 1st level support and troubleshooting user issues to resolution
Technical knowledge and understanding of CCTV and Security technologies
A professional customer centric demeanor and presentation
Outstanding time management and organisational skills
Above average communication skills.
Strong computer skills including Microsoft Office, Inventory systems and basic CRM software.
Quickly learn new products and features and being able to train customers over the phone as well as diagnose issues.
Control issue tracking with CRM applications (Salesforce)
Maintain a commitment to Hills Workplace Health & Safety, and Environmental Management Systems.
Performs any other duties which you are capable of performing, as required by the company.
Desirable Additional Attributes
Technical aptitude and ability to learn and impart technical information regarding security and surveillance products
Effective organization, communication, analytical, and time management skills
High attention to accuracy and detail
A strong dedication to quality customer service
Able to handle high volume workload in a fast paced environment
Dedicated to self-motivation, commitment and integrity
Ability to maintain confidentiality
Ability to work independently and in a team environment
Minimum 6-12 months of support or help desk experience
Minimum 1+ years of customer service experience
To be eligible for this role, the candidate must be a technical graduate from a degree at an Australian University (must not have graduated earlier than 2016).
The salary for this role will be $41,920 including superannuation per annum for 12 months(full-time).
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