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IT Service Desk Analyst Intern - Perth, WA

Are you ready to launch your IT career in a dynamic and supportive environment? Look no further than Capricorn, where innovation meets compassion in our newly refurbished city office overlooking breathtaking river views. As a cooperative dedicated to member satisfaction, Capricorn fosters a caring atmosphere that prioritizes both staff well-being and exceptional service delivery.


At Capricorn, we are seeking a proactive IT Service Desk Analyst Intern to join our over 80-strong IT team. This role is ideal for someone passionate about IT and eager to make a meaningful impact from day one. As an intern, you will have the opportunity to hone your technical skills and contribute to our commitment to superior member support. You will be providing internal support exclusively for our employees, working alongside five other dedicated team members in our intimate 6-person IT service desk. Here, you will have the invaluable chance to learn from seasoned colleagues and a designated mentor as part of our structured internship program. Our team boasts decades of collective experience in the IT Service Desk space, ensuring you will receive unparalleled guidance and insights throughout your internship.


Key Accountabilities:

  • Resolve intricate technical issues promptly with advanced problem-solving techniques, minimizing user disruption.

  • Communicate technical solutions clearly and empathetically across various mediums, ensuring timely updates on incidents and requests.

  • Efficiently triage tickets to prioritize tasks and adhere to Service Level Agreements (SLAs).

  • Utilize IT service management tools for meticulous incident documentation and workflow management.

  • Collaborate cross-functionally to enhance system performance and resolve complex technical issues.

  • Analyse incident data to identify trends, improve processes, and enhance user satisfaction.


Requirements:

  • Strong passion for IT and eagerness to learn.

  • Excellent communication skills and a customer-centric approach.

  • Ability to thrive in a cooperative and supportive team environment.


You must be close to completing a recognised qualification in Information Technology / Computer Science / Information Systems.


HOW TO APPLY

Send your resume, cover letter and academic results to Sarah Maiden at sarah.maiden@acsfoundation.com.au or call 0401 317 879

Quick Statistics

Host Company

Capricorn

Amount ($)

$19,500 tax free for 6 months

Degree Requirements

Undergraduate

Length (M)

6 months

Placement hours

5 days per week (4 days per week will be considered)

Required Residency

Australian citizens or permanent residents

Application closing date 

26/07/2024

Expected start date

ASAP

Location

Perth

Apply
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