About the Company

Iluka Resources is an international mineral sands company with expertise in exploration, development, mining, processing, marketing & rehabilitation. Iluka’s corporate offices are located in the CBD of Perth where this role will be based with some travel to operating or processing sites as required.

They are looking for a candidate who is;

Empathetic and patient – able to handle frustrated users calmly.
Positive in attitude – approachable and friendly demeanour.
Resilient under pressure – can manage multiple tasks and prioritize effectively.
Team player – collaborates well with colleagues and escalates issues appropriately.
Proactive and curious – eager to learn and improve processes

Role Overview

The Graduate IT Support Intern will provide first-level IT support to end-users, ensuring timely resolution of technical issues and excellent customer service. This role involves handling support calls and tickets, troubleshooting problems, managing IT assets, and escalating complex issues to the appropriate teams.

Role Responsibilities:

Respond to incoming support calls, emails, and service tickets.
Diagnose and troubleshoot hardware, software, and network issues.
Log and track all incidents and requests in ServiceNow.
Escalate unresolved or complex issues to second-level support teams.
Assist with IT asset management, including inventory updates and equipment allocation.
Maintain accurate documentation of processes and resolutions.
Deliver a high standard of customer service and communicate effectively with users.
Contribute to continuous improvement initiatives within the service desk.

Required Technical Skills:

Basic understanding of IT concepts (hardware, software, networking).
Familiarity with Windows and Microsoft Office suite.
Ability to learn and adapt to new technologies quickly.
Strong problem-solving and troubleshooting skills.

Required General Skills:

Excellent verbal and written communication skills.
Ability to explain technical issues in simple, clear language.
Active listening skills to understand user needs effectively.
Strong attention to detail and accuracy.
Willingness to work in a fast-paced, customer-focused environment.
Commitment to delivering high-quality support and service.

You must be studying toward a post-graduate qualification related to Information Systems/ Information Technology/ Management Information Systems or similar

W.A. Internship Roles