Synergy is WA’s biggest energy retailer, supplying customers with electricity and gas. Supporting close to one million residential, business and industrial customers within the South West Interconnected System (SWIS) of Western Australia.

Synergy is offering a 6-month Work Integrated Learning scholarship for a student to join their Business Services team. Working within a customer focused environment, you possess exceptional customer service skills, have a passion for IT and dynamic approach to your day-to-day workload.

Responsibilities include:

• Provide first level IT technical support for all Synergy employees/contractors

• Provide first level non-technical support for building services and fleet enquiries

• Provide excellent levels of customer service

• Identify and escalate hardware/software defects

• Ownership of incidents and requests

• Correctly identify major incidents and escalate when required

• Process maintenance and identification of improvements

• Adherence to Synergy’s Information Technology Infrastructure Library (ITIL) processes

• Assistance with End User Technology (Building laptops, software installs, deploying IT equipment, manual handling of IT equipment) support activities.

• Assistance with Service Management (incident, problem, change, improvements, CMDB) administration and reporting activities.

Required Skills:

• Strong customer focus and communication skills - both written and spoken

• Understanding of ITIL framework

• Strong analytical skills to expedite service restoration

• Basic knowledge of Windows 11

You must be currently studying towards a bachelor’s degree in Computer Science/Engineering, Information Technology, Information Systems or similar

Send your resume, cover letter, current transcript and proof of residency to Sarah Maiden at sarah.maiden@acsfoundation.com.au or call 0401 317 879

Open to Australian Citizens, Permanent Resident and International Student VISA holders