With a reputation for service excellence, Diversus is a strong practitioner of industry recognised project and software methodologies, and a leading provider of high-quality, robust solutions and consulting services for medium to large commercial and government organisations. We take an integrated approach to our clients' business and technology solutions to reliably deliver fit for purpose technology.

Due to continued growth, we are offering an opportunity for the right candidate to advance their business career as an Analyst and Service Management Intern. You will be part of the Service Management team working on Triage service requests.

The role responsibilities will include;

Perform billable tasks in project management, business analysis as and when required
Triage service requests including response and problem solving within SLA's
Provide regular verbal and written communications regarding status, service impacts, risks, issues, recommendations for remediation or changes
Undertake documentation activities such as client wikis, user guides, training guides
Follow ITIL processes and best practice approaches
Escalate and describe issues and opportunities clearly where required to the Service Delivery Manager
Apply business and technical knowledge to minimise MTTR (Mean Time to Resolve)
Support and drive detailed root cause analysis of production issues (as P1-P4), work with the SDM and teams to address remediation
Manage Planned changes (as P5) arising from Problem, Change or Service Request
Identify and promote opportunities for application tuning, optimisation and improvements

Diversus is committed to career development - we act and take accountability in helping build your career path, learning and development. If you are seeking a company that makes a difference and want to work with highly competent professionals who are passionate about delivering the best outcome to the client, we would like to hear from you.

Required skills and competencies:

Possess a pro-active and positive attitude with a strong commitment to deliver results
Excellent verbal and written communication
Strong analytical skills, and experience with Power BI
Skilled in escalation handling and setting expectations

To be successful in this role, you must demonstrate:

Advanced written and verbal communication skills.
High level of problem solving skills
Demonstrate initiative and ability to multi-task in a fast-paced environment
Self-motivated and results driven with a desire to seek out knowledge and to learn

You must be studying toward a degree in Computer Science / Business Information Systems / Management Information Systems or similar

Send your CV, cover letter, current transcript and proof of residency to Sarah Maiden at sarah.maiden@acsfoundation.com.au or call 0401 317 879

Internship Roles