Zetta Group - Shared Service Desk

Perth, WA

Job Description 

Zetta are leaders in Enterprise Application Management, Cloud Transformation and Managed ICT Infrastructure Services.

Zetta are looking for a Shared Service Desk Undergraduate / Graduate to join us on a six-month scholarship opportunity. Reporting to the Customer Assurance Manager, this opportunity will see you working full time, 40 hours per week (job sharing options considered) commencing as soon as possible.

This role has the combined requirement of delivering Customer Service Excellence, via phone, email, direct interaction or via other approved communications mediums

On completion of your scholarship, there may be the opportunity to move into full time employment with Zetta.

After completing training with your mentor, this role will see you -

  • Being the first point of contact for the lodging of internal and external customer incidents, handling technical issues, service requests, complaints and other enquiries effectively and in line with internal/external Service Level Agreements and achieving individual/team-based goals while embracing the Zetta Group Company Values.
  • Escalating and managing incidents, co-ordinating with other members of the Shared Service desk team and third-party service suppliers when required;
  • Maintaining ownership of tasks until fully resolved or assigned appropriately to a resolver group;
  • Participating in continual service improvement activities documenting process and procedures and sharing of knowledge and experiences with all team members; and
  • Participating in an 8-hour shift roster Monday to Friday 7am and 5pm (AWST/UTC+8).


Required Skills/Knowledge

We’re seeking an individual who is passionate about people, has good customer service skills and is highly motivated to learn new IT skills and technologies.

Other essential criteria that we are looking for includes –

  • A good telephone manner demonstrating positivity, professionalism, understanding and a readiness to resolve customer issues;
  • A team player with a can-do attitude, who believes they can exceed all expectations;
  • Excellent organization, co-ordination and problem-solving skills, with the ability to work productively in a high-pressure environment; and
  • A self-motivated individual with a willingness to continually review and develop their knowledge and skills.

Desired Experience/Business Skills

  • Demonstrate behaviours and attitude aligned with Zetta Company Values

Qualifications – Australian University Degree

Working towards a bachelor’s degree in Information Technology / Information Systems / Computer Science or similar.

This scholarship amounts to $18,000 tax free for an Undergraduate working 6 months full-time 5 days a week for 40 hours.


  • Type

    Work Integrated Learning

  • Company

    Zetta Group

  • Scholarship Amount


  • Undergrad or Postgrad


  • Length

    6 months

  • Working hours

    Full time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date


  • Expected start date


  • Location

    Perth, WA