Empired - Service Desk Engineer Internship

Perth, WA

About Us

 

Empired Ltd is a national IT Services Provider with a broad range of capabilities and a significant player in the West Australian ICT consulting market with an enviable list of blue-chip clients.  Empired consultants specialise in the provision of Business Strategy, Requirements Analysis, Solution Architecture, Software Development, Vendor Management, and Project Delivery services.

Empired is offering a 6-month Work Integrated Learning scholarship for a student to join their IT Service Desk. The Service Desk Engineer is the key person in the delivery of end-to-end remote technical support to Empired clients.

You need to be customer service-oriented and have an outstanding attitude, strong IT skills, and the desire to expand your career. Working within a customer-focused service desk environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day-to-day workload.

 

 

Responsibilities include:

 

  • Respond to cases logged by Customer, Operations, and Automated Ticketing.
  • Adhere to Service Level Agreement response and resolution time requirements.
  • Ensure cases are updated as per the customer Service Level Agreement.
  • Retain ownership of Customer issues until resolved, escalated, or accepted by another individual.

 

 

  Required Skills/Knowledge:

 

  • Solid verbal and written communication skills; technical writing
  • Customer-focused with strong customer service skills
  • Demonstrated knowledge of Windows and MS Office environments
  • Basic understanding of connectivity within a network understands TCP/IP and name resolution and is familiar with infrastructure services (e.g. DNS, DHCP, WINS)
  • Demonstrated knowledge of networking & client/server environments
  • Good team player
  • Strong customer service skills with an empathetic approach to service
  • Ability to work to documented procedures, agreed deadlines & deliver to service level agreements
  • Good analytical and troubleshooting skills

 

 

Qualifications:

 

You must be studying toward a recognized qualification in Information Technology / Information Systems or similar. 

 

 

This role amounts to $17,000 tax-free for an Undergraduate working full-time for 6 months or pro-rata for part-time.

About

  • Type

    Work Integrated Learning

  • Company

    Empired

  • Scholarship Amount

    $17000

  • Undergrad or Postgrad

    Undergraduate

  • Length

    6 months

  • Working hours

    Full time/Part time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date

    07-Feb-2022

  • Expected start date

    15-Feb-2022

  • Location

    Perth, WA