IT HelpDesk Intern

About Us

We are a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for our clients.

Role Responsibilities

Major:

• Build and maintain good stakeholder relationships.

• Coordinate with 3rd Party vendors for delivery of IT equipment.

• Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc

General:

• Ensure that best practices and standards are followed.

• Identifying the areas of improvement and implement them within timelines.

• Initiate, demonstrate, and assume ownership of improvement areas of functionalities.

• Follow established guidelines, processes, design standards and enterprise development.

• Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.

• Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.

Stock management:

• Manage hardware stock level, and order IT equipment as required.

• Always ensure availability of end user devices.

About You

• You must be undertaking a relevant IT/Computer Science/Related Degree, preferably a penultimate year or final year student.

• The successful candidate will be flexible and able to work full-time.

• Good understanding of Laptop, desktop, software, imagining & Printers etc.

• Understanding business priorities, impact, and urgency across all areas.

• Strong customer service skills and excellent communication skills via phone, email, and live chat.

This role will amount to $50,128 tax-free for a student studying a relevant IT degree working full-time for 12 months.