Service NSW - Product Designer Intern

Sydney, NSW

Agency Overview
At Service NSW we are a customer focused organisation, passionate about delivering a great customer experience, every day in every way.
Our culture is defined by shared values and behaviours that support the achievement of our Vision and Mission. Our success is based on living our shared values every day when we work with our customers and with each other.

Our vision is to be the leader in transactional services for the NSW community.
Our mission is to transform transactional services through excellent customer service and effective partnerships.

Primary purpose of the role
The Product Designer supports all aspects of product design to deliver user-centred product applications, software and solutions which support Service NSW to deliver customer value. Working in a lean, agile, and client focused environment, the Product Designer will lead and support across the design process, and collaborate with key internal and external stakeholders to ensure product designs supports an excellent end-to-end customer experience.

Key accountabilities

  • Support end to end product design through discovery, framing, and iterative development and delivery
  • Undertake research to understand user experience and test solutions for continuous design optimisation
  • Review, interpret and respond to detailed business specifications to ensure alignment between customer expectations and product capability
  • Collaborate across Service NSW, with partner agencies, and with customers to understand business requirements, and work closely with team members to design solutions
  • Contribute to development of product design artefacts including customer journey maps, services design blueprints and solution prototypes

Key challenges

  • Balance competing demands to ensure deliverables are achieved
  • Understand relationships between components of processes and the impact of changes
  • Managing stakeholder and team expectations and outcomes
  • Maintaining currency on the current UX, UI and visual design practices and trends


Key Relationships

  • Product Owner - Escalate issues, keep informed, advise and receive instructions
  • Work Team - Participate in meetings to obtain the work group perspective and share information and work collaboratively to contribute to achieving the team’s business outcomes
  • Clients/Customers - Resolve and provide solutions to issues
  • Venders/Suppliers - Evaluate options for solutions and services, incorporate external requirements and features in solution designs


Reporting Line

This Product Designer reports to the Product Owner.


Essential requirements

  • Broad experience in UX design and delivery of complex product solutions for customer service delivery environments
  • Wide experience with data visualisation, branding, visual identity and testing designs with users
  • Proficiency in Creative Suite, Sketch or equivalent
  • Proficiency in HTML / CSS / JS
  • Experience managing projects, product design and / or software development within an Agile / DevOps environment will be an advantage


Capabilities for the role

The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at

This role also utilises an occupation specific capability set which contains information from the Skills Framework for the Information Age (SFIA). The capability set is available at



Must be currently studying at an Australian University to be eligible. The scholarship amount is $34,000 tax-free for 12 months full-time.


  • Type

    Work Integrated Learning

  • Company

    Service NSW

  • Scholarship Amount


  • Undergrad or Postgrad


  • Length

    12 months

  • Working hours

    Full time

  • Required residency

    Australian citizen or permanent resident

  • Application closing date


  • Expected start date


  • Location

    Sydney, NSW